Sinhbalo - Guest feed back

Guest Feed Back

—– Original Message —–



Sent: Wednesday, April 18, 2012 2:46 AM

Subject: Recent Visit

Hi Loan,

My daughter and I returned home on April 15th after a very enjoyable visit to Viet Nam. The four day private tour that you helped arrange for us at the start of our visit was exceptional. Our tour guide, Ly Quane Hoan, was very knowledgeable and provided a great deal of information about the many places we visited across the Mekong Delta. His timing, and that of our driver and all the various boat operators who provided our transportation, was precise and dependable. Wether we were switching from car to boat or boat to car, our ride was always waiting for us. The two hotels and the one “home stay” you selected were, also, just right.

I will be pleased to recommend you and your firm to anyone I know who plans to visit Viet Nam.

Thank You!

Douglas Riley

Readfield, Maine, USA

—– Original Message —–

To: Cuong – Sinhbalo ; XuanVi – SBL ; Loan-SBL ;

Sent: 17 April, 2012 8:09 AM

Subject: Guide Dien

We decided to go on a three-day-Mekong Delta tour with SinhBalo. There were two other couples joining our tour which was advertised as a cycling tour with homestay.

Our guide Dien simply was great! He spoke perfect English, was extremely knowledgeable about Vietnamese culture, food, sights – you name it. This guy was able to answer all the questions we had without ever getting tired of it.

The tour included multiple different activities like boat rides, cycling, walking, sightseeing and Dien really tried to show us a multitude of aspects of life in the Mekong Delta. There even was a short Vietnamese cooking school included on one of the evenings. We prefer vegetarian food and Dien always helped with the special dishes for us. As one of us had problems with her bike saddle, he tried his best to fix it.

The homestays were basic but nice, the hosts they picked were very friendly and welcoming.

It definitely was the nicest, fullest and most interesting experience we had in all of Vietnam. Thanks for that!

Visited March 2012

—– Original Message —–

From: Jaques / Fabling

To: Loan – SBL

Sent: Friday, April 13, 2012 8:03 PM

Subject: Re: Family of five tour late April?

Dear Loan, I want to let you know that we really enjoyed our Mekong Delta tour this week. Ut was our tour guide and We thought he was wonderful. He was informative, friendly and took very good care of us all. I highly recommend that you keep using him as a tour guide. I also want to say thanks for the route of the tour – the quiet (?) roads gave us a very special view of life for the people of the Meknog region, we loved the floating markets, and the eco-guesthouse was a good experience for us.

So thank you for the wonderful tour, and special thanks and recommendation of Ut.

Kind regards, Vicki

“Good tour of Mekong”

Reviewed April 11, 2012 NEW

I did a 2 day, 1 night tour with a homestay. It was a very nice experience. The first day we saw beautiful backroads. Everything was very well orgaized and the meals were generally good. The homestay was basic but clean and cosy with decent bathrooms. On the 2nd day the organization was again very good. We were all a little bit tired from the hot weather and those not so comfortable bike seats but still had a nice time (the bikes are well maintained and with good brakes). The scenery is a bit less spectacular the 2nd day. Overall this was a worth while experience. The route is flat so you don’t need to be particularly in shape.

Visited March 2012

—– Original Message —–

To: Cuong – Sinhbalo ; XuanVi – SBL

Sent: 09 April, 2012 10:06 AM

Subject: Tan Phuc guide.

“Great family experience”

Reviewed April 5, 2012 NEW

We booked a 3 days 2 nights cycling tour of the Mekong Delta, and it was definitely one of the best moments of our trip in Vietnam. We cycled with our 6 year old, and the tiny paths and small roads that our guide Phuc chose for us were perfect.

We cycled between 10 to 15 miles per day, but our child followed without problem!

Helmets are provided so are all equipments (water, raincoat…), just bring enough sun screen because you will need it!

We stayed in guesthouses. The first one was a beautiful very old traditional house restaured with the help of a japanese organisation. It was simple but clean. On the second day, we slept at a family’s home. There again, very simple but clean enough.

The trip was very well organized, we never had to wait, the van was always there waiting for us when needed.

And the food, was great, totally suitable for young children, tasty and fresh.

A memorable trip.
—– Original Message —–

From: Anne-Cécile Anne-Cécile


Sent: Tuesday, March 20, 2012 5:34 PM

Subject: RE: Book tour 19 Mar 2012 – SBL6B

Dear Mr. Cuong,

The mekong delta tour was really great and the guide, kevin, was also really great!

I would like to kindly ask you if you will have a 2-day halong bay cruise departing on March 22, as I would be interested in joining it.

many thanks in advance,



—– Original Message —–

From: Kevin Moger

To: Do Phuong @ SBL

Sent: Thursday, March 15, 2012 5:59 PM

Subject: Thank You

Hello Phuong

We are now back home in the UK, with temperatures this morning 8 degrees C; some 26 degrees cooler than on our cycle ride.

First of all, we would all like to thank you for organising the Halong Bay trip which we all loved – the Phoenix Cruiser was excellent with really good accommodation and lovely food.

The highlight of our trip was the wonderful tour you organisedand with Ut, we had the perfect guide, who introduced us to so many things of interest in your country. He has a superb knowledge of the Mekong; the people; their arts and crafts;the customs; fruit and wildlife and much more.He is a great asset to your company and was a great pleasure for us to have him guide us.Mr Ba too, was a very good and thoughtful driver with whom we always felt completely safe.Ut and Mr Ba are a good team.The homestay we stayed at was an excellent insight into Mekong family life which we very much enjoyed and the hotel in Chau Doc was a nice way to end our tour with a little bit of luxury.

I hope you don’t mind me saying but the guest house– our first overnight stay in the Mekong –may be acceptable for backpackers to have dormitory- like accommodation but not really ideal for older tourists like us.We would have been happy to pay more to have had a better standard of accommodation.Maybe you could offer travellers the option of paying a little more to have improved accommodation.However, the staff were all very pleasant and the food was good and it did not prevent us having a good time.

Thank you again, we had a really good time throughout our stay.

Please pass on our best wishes and thanks to Ut and Mr Ba and to you for all your help.

Best Wishes

Kevin & Angela Moger

Robin and Angela Evans

—– Original Message —–

From: Inge Guyt


Cc: hermankromhout

Sent: Monday, March 12, 2012 10:22 PM

Subject: Compliments to Tan Phuc

Dear Mr. Le Van Sinh of Sinbhalo Adventure Travel,

Back in the Netherlands we are looking back to a beautiful holiday in Vietnam. One of the highlights was our 4-day Mekong Delta cycling trip, booked at your office in HCMC with departure date February 13th.

(Day 1: Sai Gon to My Tho, Cai Be and to Vinh Long. Day 2: Vinh Long to Long Xuyen to Chau Doc. Day 3: Chau Doc to Tri Ton to Can Tho. Day 4: Can Tho to Sai Gon)

All parts of the trip were organised very well: The minibus, when/where to drive or cycle and the local people&family businesses we visited. But another very important thing was the tour guide Tan Phuc. He is a friendly and calm person, who exactly knew when to inform us and when to leave us to enjoy the scenery.He professionally guided us, with lots of information about the Vietnamese people and their habits. We could use all the information on the rest of our Holidays!

He also suggested a lunch with local people, which we enjoyed very much, the best lunch we had! We preferred it more than the big touristic restaurants, this was the only thing we didn’t like so much, although the food was excellent as well ! ). We liked the homestay very much and the first night at the guesthouse on Binh Hoa Phuoc island was great!

I will advise other people to book with Sinbhalo Adventure Travel when they are planning to make a Mekong trip.

Please give Tan Phuc our warm greatings.

Kind regards,

Inge Guyt & Herman Kromhout

Inge Guyt

Manager After Sales Control & Customer Services

ATP, The Advanced Travel Partner

Wijnhaven 8, 2511 GADen Haag, The Netherlands

P.O. Box 11751, 2502 AT, Den Haag, The Netherlands

—– Original Message —–

From: Harald Frauenrath

To: Do Phuong @ SBL

Sent: Sunday, March 04, 2012 12:25 PM

Subject: Aw: Re: Confirmed: 286 Harald Frauenrath Individual Tour from Phnom Penh to Can Tho

Dear Phuong,

We really enjoyed our trip with Ut and the driver and will definitivly (and already did) recommend Sinbalo as an agency and Ut as Ut guide!

Thank´s for your help!

Harald Frauenrath

From: Rick Piet

Sent: Monday, 27 February, 2012 7:17 AM

To: ;

Subject: tour guide feedback


I just wanted to pass along my praise for two of your guides: Lot and Ut.

My wife, Amie Jamieson, and I took a day trip with Lot to the Cao Dai temple and Cu Chi tunnels. She was friendly, knowledgeable, and did a great job keeping our group of six together and on time. I would recommend Lot to anyone looking to book a tour.

Regarding Ut, I cannot praise him enough. So incredibly friendly, so helpful, such an excellent guide. We spent a 3-day cycling tour with him, and after our tour was over we wished he could have come along on the rest of our trip to help navigate and translate! With him leading us, we make it safely through the roads and paths of the Mekong Delta, onto and off ferries, and to numerous sites and activities. He kept us on schedule and on such a good pace that we never felt bored or tired. We have never had such a wonderful guide as Ut. We wish him the best of luck in the future and thank him for making our trip so special. I would recommend Ut to anyone looking to book a tour.

In addition, I was very impressed with your company. On the cycling tour we did so many different things—sampling rambutan and longan right off the tree, drinking sugar cane juice, tasting coconut candy, taking a sampan ride—it’s hard to remember it all! We had such a deeper experience of the Mekong Delta than we ever imagined we would. Your tour was thoughtfully planned, well paced, and full of surprises. I couldn’t have been happier with the experience.


Rick Piet

—– Original Message —–



Sent: Friday, February 24, 2012 2:21 PM

Subject: wonderful trip!!

Hi Loan

Just a quick word to say how much Cheryl and I appreciated the four day trip of the Mekong that you put together for us. Every day had something new and Mr. Lo and Nam were wonderful!Nam went out of his way to show us everything he could about a country he obviously loves.He was an excellent guide. You said he was your best and you were right.Thank you and your team for a wonderful 4 day adventure.

Glen and Cheryl McLeod

—– Original Message —–

From: Jefferson Cardoso

To: Patrick Morris (VeloAsia) ; Sinh – Veloasia ; Tree Tam (VeloAsia)

Cc: Ð?t Th?ng Nguy?n H?u

Sent: 23 February, 2012 9:17 PM

Subject: Thank you

Hey guys,

Thank you so much for such wonderful trip, congratulations on these wonderful guides Thang and Mang, they are competent and very very kind people.

Let’s do it again next year, diffewrent route.



Sent via BlackBerry by AT&T

—– Original Message —–

To: Cuong – Sinhbalo ; Do Phuong @ SBL

Sent: 22 February, 2012 10:28 AM

Subject: Re: Linh Anh Sinh

“Great tour, Great staff, Would use them again”

Reviewed February 18, 2012 NEW

Did a four day/three night tour in December in the Delta. Fantastic. Great service. The guides were attentive to our needs, always giving us great options, and letting us set the pace for the day. They took us off the beaten path to see the real Vietnam. The focus was on biking and sightseeing, not shoving us into some tourist trap to shop while they got a commission. I can not recommend them highly enough and would definitely book with them again.

—– Original Message —–

From: Alberto Sampino


Sent: Tuesday, February 21, 2012 11:30 PM

Subject: Thanks for your service

Dear Sinhbalotravel Crew,

just wanted to thank you once more for the great service and professionality provided in arranging and managing our trips to Cu Chi & Vinh Long.

We highly appreciated the way Loan helped us to find the right escursion package and also the commitment, entusiasm and proudness of Phuc during the bicycle tour on the Mekong river.

We brought back in Switzerland great memories of your country thanks to you indeed and wanted to wish you further (well deserved) success.

With kind regards,

Alberto Sampino & Claudine Thommen Sampino

Baldernstrasse, 22 Adliswil CH-8134


—– Original Message —–

From: “SBH” <>

To: “Loan – SBL” <>

Sent: Sunday, February 19, 2012 8:31 AM

Subject: Re: SBL9A on 28 December

Dear Loan,

Please feel free to add the following to your testimonials page. Thank you for a great tour in December. I did the 4 day/3 night Mekong Delta tour (SBL9A). It was fantastic. The guides were great. They gave us excellent options and let us choose the pace for the day. They were always ready on time and provided great support. They seemed to be having fun which rubbed off on our group. I appreciated the mix of activities so we got to see the best of Vietnam and the Delta. The focus of the trip was on biking and activities, not once were we taken to a tourist trap or curio shop and expected to spend money. I usually avoid tours, but would travel with Sinhbalo again and recommend it to others.



—– Original Message —–

From: Aaron Lowin

To: Do Phuong

Cc: Aaron Lowin

Sent: Saturday, February 04, 2012 3:15 PM

Subject: Thank You

Yesterday we finished our three-day Mekong Delta tour, and it was excellent.

Thank you for arranging the tour for us.

Nam was a first-class guide, with a good amount of background information, good English and a fine attitude. We appreciate him being our guide, and will recommend him as the guide for friends who come to tour Mekong.

Best wishes.Aaron Lowin

Sent from my iPad

—– Original Message —–

From: Lori Mendel


Sent: Wednesday, January 25, 2012 10:41 PM

Subject: bike ride

We thank you very much for the bike tour we took on Jan. 21 with our guide Kevin.He was very helpful, full of information and we enjoyed it very much.

Thank you.

Lori Mendel

Tali Benzvi

—– Original Message —–



Sent: Tuesday, January 10, 2012 3:50 PM

Subject: Thanks !

Dear Loan

I want to thank you and Sinhbalo Adv. for the perfect realization of our journey.

Everything was perfect and well organized.

Thank to you we had a great experience and we enjoyed even more your wonderful country.

Thanks also from my husband and my friends and I’ll not hesitate to contact you to arrange my next trip to another part of the Vietnam because I would like to combine it with Cambodia or Laos.

Best regards

Egle Longanesi

—– Original Message —–

From: vedran vukovojac

To: Loan – SBL

Sent: Monday, January 09, 2012 4:50 PM

Subject: Re: Deposit received

Dear Loan,

just to inform you that we had a wonderfull time on our Mekong tour.

Our guide Dean was very good and profesional, transporation and hotels also were great.

Thank you and we will recomend your agency to our friends.

Best regards, Vedran

Amazing bicycle trip throught communities in Mekong Delta”

Reviewed January 5, 2012

Perfect tour, did a 1 day trip, would recommend a 2 day trip as well, as you can take more out of it. Or just stay in the Delta at the end of the tour, like we did (at the place where they serve lunch… amazing location, directly on the river!)

“Cycling in the Mekong Delta with Sinhbalo – great experience, great guide”

Reviewed January 4, 2012

My wife and I cycled with our 4 (ages 12 – 19) children around a Mekong Delta island full of orchards through Sinhbalo Adventure. Mr. Sinh was our guide, very friendly, knowledgeable, well-prepared and experienced. The 12 km trip around the island went quickly in a couple hours, and Mr. Sing was willing to add another 5 – 6 km through new scenery. Lunch was a new experience for our kids, but tasty and clean. The boat ride to and from the island was a tour in itself and part of a well-planned 1 day tour for those who can’t stay longer. We recommend it as the highlight of our trip to the Ho Chi Minh City/Delta area.

—– Original Message —–
From: Deborah Ritchie
To: dophuong sinhbalo bike tours
Sent: Wednesday, January 04, 2012 5:36 PM
Subject: RE: Confirmed: 931A / Deborah Ritchie x 2 SBL8 – 111227

Dear Phuong,

Happy New Year from a very wet, cold and windy Scotland – not like Vietnam at all!
I just wanted to e-mail you and let you know how fantastic our trip was.

Myself and my husband both agreed that it was without a doubt the highlight of our holiday in Vietnam….we thought it was just amazing. The places we visited, the comfort of the bikes, the food etc etc – I could go on and on. It supassed my expectations and I would like to give a special mention to Lum our guide (please excuse the wrong spelling of his name) – he was just fantasic – so knowledgeable and helpful – he made the trip extra special so a big thanks to him.

Your company provides a service you should be very proud of and I will recommed your trips to anyone travelling to Vietnam.

Thanks again and I hope you business continues to grow and prosper.


Guest feed back in 2011

—– Original Message —–
From: Clive Harper
To: Do Phuong @ SBL
Sent: Tuesday, November 22, 2011 9:09 AM
Subject: Re: Confirmed: 820 Clive Harper SBL9A 111115

Dear Phuong, We would like to thank you for the excellent trip that we did recently
along the Mekong Delta. Dien and our driver Mr Hi could not have looked after us
better. We will certainly recommend your company to any friends who are interested in
such a trip.

Regards, Clive and Therese

Sent from my iPad
Clive Harper
Did a three day, two night bike tour near Can Tho, Ben Tre island. No tombs or ruins to visit, which is a good thing. It was interesting to see the backroads of the Mekong Delta area and the fruit orchard area. If you like tasting fruit and seeing how it grows this tour may be good for you. If you are not a foodie you might be more interested in their other tours. The biking is not difficult but the paths are narrow and sometimes have scooter traffic. The toughest part was the sun and heat. The first night of homestay was more of a rustic motel on the river. The second night was a true homestay where you can help prep your own dinner. It was a well organised tour, my group had only five people, we had a memorable time.

Visited October 2011

From: Arin Ferguson
Sent: Wednesday, 09 November, 2011 10:44 PM
Subject: Mekong Delta Tour


We have just been on the 3 day Mekong Delta tour and I just wanted to write to say how fantastic it was. Sinhbalo were complete professionals from the moment we booked the tour, helping us decide which trip was best for us and showing us all options available. The trip itself is the most memorable we have done, and this says a lot considering we have been travelling for a year and half. Our guide Viet was so friendly and extremely knowledgeable, he was more than happy to answer all our questions and made us feel welcome in this beautiful country. I do not have a bad thing to say about this trip, the food was excellent, the country beautiful and the people so friendly. I hope Sinhbalo have not spoiled us for any trips to come.

Thanks again for a fantastic time. I have and will continue to recommend you to others. Well done.

Kind Regards

Arin & Gary

We (4) booked over the internet from Australia for the SBL6B tour of cruising up the Mekong on the deck (under cover) of a small junk with side diversions and a homestay overnight. Our tour guide was named Lot whose family owned the junk. Everything was done very well, everyone delightful and simply enjoyable.

Visited October 2011

From: carlo bommarito
Sent: Wednesday, 31 August, 2011 3:57 PM
Subject: thanksgiving

Dear Sir
on 4-5-6 of August I had with my family two tours by your organization (Mekong delta and Cu Chi tunnels). We appreciated all the details and we found in Mr. Huynh Huu Nghia an excellent guide. Only a suggestion for your next guests: the souvenirs buyed at Cu Chi tunnels (for example a lamp that simulates a bomb) will be confiscate at airport security check (these items was inside the luggage, not in handbags!).
I enjoied very much the travel in your beautiful Country.
Best regards Carlo Bommarito. Italy
—– Original Message —–
From: Darren & Traci
Sent: Tuesday, August 09, 2011 8:45 AM
Subject: Fwd: Vietnam tours

I am writing to say thank you for the wonderful tours that your company organized on our recent holiday in Vietnam.
Our first tour was on Halong Bay. We thoroughly enjoyed this trip. The guides were very informative and spoke good English. The boat was very comfortable and the food was lovely and plenty of it.
Our second trip was from Ho Chi Minh city down the Mekong Delta and arriving in Phnom Penh.
I would have to say that our guide on this trip, Thuy, was absolutely fantastic. She spoke perfect english and was so knowledgeable. My husband and I both learnt so much from Thuy on this trip. Everything was organized perfectly and I would recommend the trip to anyone.
Thank you so much for making our trip to Vietnam very memorable.
Please pass on this email to Thuy if possible as I have misplaced her personal email address and would like to send her some photos.
Thanks again.

Traci and Darren Chatfield

Sent from my iPad

—– Original Message —–
From: Tino Lesche
To: Do Phuong @ SBL
Sent: Saturday, July 30, 2011 10:56 PM
Subject: Private Mekong Delta Tour from 15 to 17 July

Dear Phuong,

We would like to thank you and especially our tour guide Hai for the perfect organized tour we really, really enjoyed. The trip was very brilliant, all events had been very good prepared so we had a lot of time to explore that faszinating world for us. Our tour guide Hai was perfect informed so we got a real impression of the people and life in that area. His English is fluent and we had lot of fun all day with him, so we feel him more than a friend than a guide.

Thank you and your team for that highlight of our trip through Vietnam. We would definetly recommend your company and your service to all our friends and other guests.

Best regards,
Katja & Tino

—– Original Message —–
From: anne houwer
To: ;
Sent: Saturday, May 28, 2011 4:10 AM
Subject: Email address of tour guide Viet

Dear sir / madam,

On Tuesday 24 May 2011 we (my girlfriend and I) made a tour with your organization to the Mekong Delta. We booked under the name G.A. Houwer. It was a very interesting tour under the guidance of Viet (hopefully spelled correctly). At the end of the tour your tourguide Viet gave us his email address so that we could send him some pictures of the tour. But I lost the piece of paper on which he wrote his email address. Could you provide me with his email address or – if it is not allowed to do so – forward this email to him so that he can reply to my email?
Thanks in advance.

Best regards,
G.A. Houwer
—– Original Message —–
From: Avril Matthews
Sent: Tuesday, May 17, 2011 2:49 AM
Subject: Attn Le Van Sinh

Greetings from Canada,

A quick note to let you know how thoroughly impressed both my daughter and I were with the experience we had with Sinhbalo Adventures and in particular with our guide Hai Nguyen. We did the 2 night / 3 days in the unforgettable Mekong Delta.

I had read about your tour company in the Lonely Planet and wow I am ever glad I followed their advice about your company.

We really felt like we were able to get up close and personal with some local people which is exactly what we were looking for. All of our connections were flawless, our driver (sorry don’t remember his name) was unbelievable negotiating those roads and traffic, he was in complete control all the time.

And then there is Hai, he really made this tour for us. Not only was he a wealth of information about the country, history, political landscape, food and geography I felt like I had made a new friend. Hai is a pro, he arrives 15 mins early each morning with a smile on his face and spring in his step. Clearly he is very happy doing what he does and it shows. Without a doubt he made our trip.

I hope one day to come back to Vietnam, I have many treasured memories of my time there and right at the top of those memories is my time spent touring the Mekong Delta with Hai and Sinhbalo Adventures.

All the best to you.
Avril Matthews
Victoria, Canada
p.s. I have attached a few photos for you as well.
—– Original Message —–
From: Ange Kent – Inner Journey Expeditions
Sent: Monday, May 16, 2011 10:34 AM
Subject: 98-Mayer/ Kelleher Trip 40 pax – April 201

Hi Phuong,

Here is a message from the Mayer Kelleher group to pass onto your tour guide Dien:

Jayne and i had a wonderful time cycling with Dien and Mr Ahn they both were wonderful – I feel we needed to have trained for the cycling slightly more – not that it was hard just the heat. The hotels were great i think the only thing we found slightly daunting was the border crossing at Hatien and Cambodia. women travelling by themselves may find this frightening bribing the guards etc Thank God Dien stayed with us to smooth the path. Also the hotel in Hatien was a bit below par – but you did tell us that it was the best Hatien had to offer. Other than that an amazing trip that my daughter and I will remember for ever. thank you for all your expert help

Please pass on my e-mail address to Dien we wanted to send photos to home stay family. He will remember Jane she can be a bit over the top but cultural differences aside at the end of the trip dien said “You are a very funny woman. you should be an actress”

See photos below in email below…

Alyson Maher email address for Dien:

Please say thank you from Inner Journey Expeditions for giving my clients a great trip – really appreciated..

Kind regards,

Sent: 10 May, 2011 8:37 AM
Subject: who is the supper Hero!

We decided that we did not want to got on a day trip with the hordes, so elected to have a private excursion cycling through the mekong delta. We were picked up from our hotel in a very comfortable minibus by our driver and guide and set off for the delta. The bus trip went quickly with lots of info offered by our guide about life in Vietnam, and pointing out interesting things about the culture on our journey. Once we arrived at May Tho, we hopped on our bikes (good quality geared bikes) and set off flat, easy cycling roads which were often only pathways, through coconut groves, rice paddies around small villages. Our guide grew up in the delta, so was full of local information and was happy to take things at our pace. We were never rushed.
We transferred to a boat to punt up the mekong to a local “restaurant” were a family prepared a delicious meal. It was a beautiful setting and extraordinarily quite.
After lunch we had a “nanna nap” on a hammock before hopping back on our bikes for our return to Ben Tre. We visited the markets there where our guide showed and offered us exotic fruits (yummy). We also saw some not so yummy produce, but it was a great experience.
All in all, we had a great day, had some amazing experiences and enjoyed the company of our guide (Benny??? – sorry!)
—– Original Message —–
From: Anne’sMail
To: Loan – SBL
Sent: Saturday, April 23, 2011 9:14 PM
Subject: Re: Mekong Delta tour

Sinhbalo tours may want to look into this ‘new’ find in Vietnam as a tour destination: I just saw this on the BBC news travel page on the web.

Lam would be an excellent guide. He is a real asset to your company.

Phil and Anne Heilman
—– Original Message —–
From: Warren Eames
Sent: Monday, March 28, 2011 3:15 AM
Subject: RE: Our recent trip with you: 204 Warren Eames x 3 SBL6B 110310

Hello Phoung,

I write to you to thank you for a wonderful tour service recently on our visit to Saigon, both our guide Lam and driver Vo were excellent. We particularly enjoyed the Mekong cruise and the host family of the boat ‘’Violet’’ were very keen for us to email you the photos we took of them and our young daughter. They asked us to do this and said you would pass them on to them. The photos are included as an attachment.

Thank you once again. We will be recommending you to our friends and also on Tripadvisor.

Warren Eames.
—– Original Message —–
From: Martine Tschuncky
To: Do Phuong @ SBL
Sent: Sunday, March 06, 2011 1:32 PM
Subject: Re: Confirmed: 118 Martine TSCHUNCKY x 3 SBL6C 110225

Bonjour Phuong
Nous voilà rentrés en France

Je voulais juste vous dire que nous sommes très contents de vos services
et que vous avez bien compris ce que nous voulions
Lung le guide et Anh le chauffeur ont été de plus des personnes très agréables et très compétentes

nous irons de nouveau au Vietnam en février 2012 ou 2013
je reviendrai bien sûr vers vous
nous avons comme projet toujours le delta du mékong avec Chau Doc
Bien cordialement


—– Original Message —–
From: “BARTHOD Many”
To: “Loan – SBL” <>
Sent: Monday, January 24, 2011 4:15 AM
Subject: Re: booking for the SBL7
Good evening Loan ,
with a huge delay , I thank you for having given us Mr THAN as our
guide for our Mekong three-day trip – 19,20 and 21/12 – He is a very
nice person and a good guide ; he answered all our questions and
showed us very interesting places . All the aera is wonderful and
thanks to him we had a very pleasant trip .
Thank you . and have a very happy new year .
Many barthod
—– Original Message —–
From: christian fournier
Sent: Friday, January 21, 2011 10:50 AM
Subject: de Saïgon à Chau Doc : super !

Bonjour Phuong,

I write you, only to say to you how we have spend 4 fantastic days! everything was definitely! program, guide Dam Am, the 2 drivers…
Days rich in discoveries : happiness ! and the 5 Danishes were also very nice! The only problem : we speak English so badly! 🙁 but this is not of your fact!!
Thanks to Sinhbalo and you Phuong who were so efficient, we shall keep an excellent to remember and we shall speak about it…
If you write me in French I shall always answer you;-))

Best regard

Edith Fournier

—– Original Message —–
From: Marnie Huger
Sent: Wednesday, January 19, 2011 3:43 AM
Subject: Thank You

Hello Sinh,

I am the friend of Anh Thu Do who referred me to you. I just wanted you to know that my sister and I thought our one day trip on the Mekong Delta (Cai Be) was one of the best tours we’ve ever been on. Lam, our guide, was excellent. He was knowledgeable, helpful, friendly and determined to teach us all he could about life in Saigon and on the Mekong. I’m amazed at all that was included in the price of $50 per person. It is, without a doubt, the best $50 I’ve ever spent! The boat ride through the floating market was so interesting and different from anything I’ve ever seen, and the sampan ride through the remote canals was a highlight. I loved seeing everyday life along the banks of the river along with the abundance of tropical fruits growing everywhere. The sampling of various fruits was delicious, and the private lunch on the island was outstanding! We enjoyed every bite of the huge feast. The spring rolls were the best I’ve ever had. We appreciated all the samples of coconut candy, banana candy , peanut brittle, green tea, etc. as we visited the most interesting factories. It was fascinating to see all that can be done with coconuts and rice! The people everywhere were just lovely. My sister and I are still talking about how well the Vietnamese treated us. Then Lam even took us to a Trung Nguyen coffee shop in Saigon on his own time so we could sample the wonderful coffee and drink it like the locals do. I only had a little over a day and a half in Vietnam, and I don’t think I could have used the time in a better way. Now I need to return so I can see more of your beautiful country! Thank you for suggesting this wonderful tour!

Marnie Huger

—– Original Message —–
From: Ian H
Sent: Friday, January 14, 2011 5:51 AM
Subject: Mekong delta trip last week.

I really enjoyed the boat and cycling trip with Sinh last week, booked by Catharine John (Kate!). Many thanks to Sinh for being such a good guide and for buying the longans and pomelos.

You may want to to advertise your company in Cycle, the CTC magazine. I think that there are many cyclists here who would be interested in your tours.
Thanks again.

—– Original Message —–
From: Khim Nah
To: Loan – SBL
Sent: Tuesday, January 11, 2011 3:18 AM

Dear Loan
I am writing to let you know that we enjoyed our tour to the Mekong Delta on 26 Dec very much. Our tour guide Viet was very informative and very good company. He is a credit to your company.
Thank you making our visit to Vietnam so enjoyable.

—– Original Message —–
From: Bonnie Lui
To: Do Phuong @ SBL
Sent: Monday, January 03, 2011 2:07 PM
Subject: Re: Fw: FW: Confirmed: 1055 Sharon Phelan x 2 CV7 101226

Hi Phuong,

I wanted to thank you and Sinhbalo for organizing such an enjoyable and unforgettable trip!! I appreciate Sinhbalo’s flexibility in re-organizing the trip since I arrived a day late.

The trip was well organized and it was obvious that a lot of thought was put into plotting out the trip. The sights were spectacular!!! I liked how we got to visit places where we could see what everyday life in the Mekong is like in addition to more well-known tourist attractions. On top of the bike riding, I’m glad there was a good mix of other activities. On the last night, it was really great that we got to stay in that historic guest house where we got to help make our spring rolls and pumpkin flower fritters. All in all, it was a really fantastic trip!!

On the website, it says how much ground is covered every day but I also think it would be nice if you listed out the range of how much biking is expected every day. One night my friend and I also mapped out our travel route and it was really amazing. I felt kind of proud of myself. Maybe that’s something worth adding to the site.

I’m also really grateful to the drivers on our trip. They were SO nice and incredibly attentive. My bug spray leaked all over the pouch attached to my handle bars. I was pleasantly surprised that the driver had cleaned up that mess for me. He also did a lot to make sure that my handle bar grips were tightly in place and no strings were hanging off my carrying pouch. Also, the driving was smooth enough to allow me to take really great naps in the van!

There are a billion reasons why our trip was absolutely remarkable but one of the main reasons had to be Thang, our amazing guide!! He was the greatest! If we do a trip again, I would definitely want to have him as a guide. The trip really wouldn’t have been as enjoyable without him. Though he was cool and laid back, he was obviously very concerned with keeping us happy and well-fed…not an easy task!! He was well-informed, had a great sense of humor and was very kind and thoughtful. We both learned a lot from him and it was very nice to be around him. Actually, he seemed to charm all the people we met along the way, especially the children who seemed to immediately accept him as an older brother type. Very cute! He and the drivers seemed to have a great working relationship. They cooperated well to make the trip run smoothly and to make us feel really safe on the road.

I would strongly recommend Sinhbalo and Thang as a guide, to anyone wanting to visit Vietnam.

Thanks again for everything!!

Guest feed back in 2010

—– Original Message —–
From: Joop Blenkers
Sent: Saturday, December 25, 2010 6:26 PM
Subject: We made a beautiful bicycle tour in the Mekong delta
Dear all,

From 4 until 7 December we made an impressive bicycle tour in the Mekong delta. Cycling alternate by impressive boat trips and car rides. We were accompanied by a very good guide in the person of Haí. He gave us a lot of information about the life of the people in the Mekong delta and other relevant information about Vietnam. He’s top! We also are very satisfied about the organisation of this trip. Good hotels and very good meals.
Overall we had a very pleasant four days time. Thank you very much for that.

Anita & Joop Blenkers

The Netherlands
—– Original Message —–
From: aoki miki
To: ; Miller Mary
Sent: Thursday, December 23, 2010 9:26 AM
Subject: Thank you

Dear Kitty!

We had tours end of August and our guide was Kitty(Thai Khang).
Please say hello to him and forward attached photos.
Wish you Merry Christmas and Happy new year 2011!!!

Kind regards,

Andrew Miller and Miki Aoki
—– Original Message —–
From: Nick Laitner
To: Loan – SBL
Sent: Monday, December 20, 2010 3:53 PM
Subject: RE: Tour on 10 December

Just to say that our tour was excellent and, in particular, our guide (Diem) was superb – knowledgeable, friendly and helpful.
Many thanks

—– Original Message —–
Sent: Tuesday, December 14, 2010 5:41 PM
Subject: Thank You

I’m writing to say how much my family and I enjoyed a recent private trip with your company to the Meekong Delta. We travelled from 5-7 December and were fortunate to have Minh as our guide and Dril as our driver – both of whom were very professional and helpful people. Minh in particular has a broad knowledge and was able to show us a range of fascinating sights, introduce us to some very interesting local people and share with us lots of information about the region and the people who live there which made the trip truly memorable for us all. Please pass on our thanks to both of them for us – we had a great trip.

Kind Regards

Tina Baldwin, Peter Britton, Jillian and Jack.

—– Original Message —–
From: Marie Hawksby
Sent: Tuesday, December 14, 2010 3:58 PM
Subject: RE: Confirmed: 1077 Marie Hawksby x 2 SBL6B 101202 Mekong Delta + Phu Quoc tour

Hello Phuong,
Just wanted to say that we really enjoyed the Mekong Delta tour, and particularly appreciated our guide Nam who was informative and helpful, and great company during our two-day trip.
All the best,

Marie and Peter—– Original Message —–
From: Emma Scott
To: Do Phuong @ SBL
Sent: Thursday, December 09, 2010 5:51 PM
Subject: Re: Confirmed: 1017 Emma Scott x 2 101205

Dear Phuong,

I just wanted to send an email to thank you for your assistance with the trip.

Julie (my friend) and I were so impressed with how well the tour was organised and Anh was fantastic- the tour was just perfect and flawless. I have traveled in Vietnam before (in the North) and found that most tour companies over promise and under delivered. I had the opposite experience with your company and I thank you for that.

Thank you and Anh for providing such a great tour.

Cheers, Emma

—– Original Message —–
From: Ruth Würsten-Wahli
Sent: Thursday, December 02, 2010 5:07 PM
Subject: feedback….

Dear Loan,

Back from Vietnam with many wonderful memories. Thank you again for organizing our trip, your advice and help during when we had to change our travel plans due to the heavy rainfall in Central Vietnam. The tours at Halong Bay and on the Mekong were wonderful. Special thanks to Le Van Nghi. He was a wonderful guide. Through him we got many interesting information about the history and culture of your country. We also had excellent drivers and always felt safe and comfortable.

Best regards,

Ruth and Bernard
—– Original Message —–
From: Robert Kneen
To: Do Phuong @ SBL
Sent: Friday, October 29, 2010 2:46 PM
Subject: thank you from Robrtt and Margot kneen

To all at Sinhbalo travel

we were delighted with our cycle tour in mekong delta .Everything was so well organised , The food was fantastic and our guide Ahn and the driver were superb . The bikes were great quality and we loved the trips down the small roads and waterways . We also very much enjoyed the homestay and the visit to the house in the fruit farm . The memories will stay with us forever

Thank you for your care and attention. Best wishes and success in the future . We would have no hesitation in recommending you to our friends . Your reputation and comments in the Lonely Planet are well deserved

Robert and Margot Kneen
—– Original Message —–
From: James Wilson
To: Loan – SBL
Sent: Thursday, October 21, 2010 7:16 PM
Subject: Re: Mekong Delta information

Dear Loan
I just wanted to write to thank you (and Nam) for a wonderful tour through the Mekong Delta. It has been a highlight of our stay here in Vietnam. A very thoughtful guide, and a very thorough tour organised by you. Thanks so much, we will recommend you to all we speak to!

Kind regards
—– Original Message —– (Guide: Vu, Driver: Chuong)
From: shally lee
Sent: Saturday, September 11, 2010 9:26 PM
Subject: RE: Confirmed: 681 Shally Lee x 4 100830 SBL11

Dear Phuong,
Just emailing to thank you and the team at Sinhbalo for an amazing trip in the Mekong, we all had a great time. The tour was original and well organised, our tour guide was very informative and above all, the tour was a lot of fun, so thank you for making our last few days in Vietnam a memorable one. We will definately use your services again if we ever visit Vietnam in the near future. : )

Yours truly

—– Original Message —–
From: <>
To: <>; <>
Sent: Tuesday, August 24, 2010 8:50 PM
Subject: Feedback of the 3 days cycling tour in the Mekong delta

I booked a 3 days cycling tour with your travel agency two weeks ago and i would like to give you some feedbacks.
First of all, our guide, Wu , is the most porfessional guide I have ever met in all my tours around the word. Wu has been always extremely friendly,
precise in the organisation, always willing to make our tour interesting giving us lots of explainations on vietnamese culture…Realy a great guy and a valuable
resourse for your agency!!! I will definitely recommend this tour on tripadvisor and other blogs for travellers.

Best regards
Marc Sinagra

—– Original Message —–
From: Gail Stein
Sent: Wednesday, July 14, 2010 7:37 AM
Subject: FW: recent tour of Mekong Delta
Dear Phuong ( )
We recently enjoyed a cycling tour of the Mekong Delta under the guidance of Thung.
This was the highlight of our 2 week visit to Vietnam and I will recommend your agency and specifically Thung to my friends.

He has all the qualities to be an excellent tour guide. His English is good and he is keen to learn and improve. He is young and enthusiastic, has humour and most importantly excellent people skills. He has the ability to be friendly but also allows one personal space. These are his strengths and this young man obviously has great potential.
You are aware that we reached the airport too late and missed our flight.
There were a multitude of errors while we did try to start the 3rd day early , curtail the tour and bypass lunch to get to the airport.
What is apparent in hindsight is that Thung and the driver were not aware of air travel requirements or where the airport was.
Thung attempted to provide the ‘full’ 3rd day tour to the additional person. Being young and in-experienced, he would have benefitted from more instruction and support from Head Office.
He did all he could under the difficult circumstances. He fronted up to us professionally and presented the solution with dignity.
Thung continued to provide insight into the region on the drive down to Rach Gia while clearly distressed.

I hope you will reassure me that his pay was NOT docked.
We so enjoyed the cycle tour of the Delta and I think the format works very well. We were fortunate with excellent weather, great company with Tao and MOSTLY with the confident guidance of Thung.


Gail, Gary and Lauren Stein

—– Original Message —–
To: Loan – SBL
Sent: Sunday, June 27, 2010 5:33 PM
Subject: Re: Welcome letter – JOHNSTON

Mr. Loan
We just finished our Mekong Delta cycling tour and I wanted to let you know that we had an amazing. wonderful, and incredibly fun time. Our tour guide Mr. Vu was exceptional with his knowledge and professionalism! Our driver Mr. Long should excellent driving skills and we enjoyed his friendly and kind attitude. We will definitely recommend this trip to others!
Thanks again,
Clarence and Catherine

—– Original Message —–
From: Bruce Ward
Sent: 04 June, 2010 12:37 AM
Subject: RE: Sri Lanka

Hi Sinh,
I hope you are doing well. I just had to replace the wheel before last years trip. Your wheel builder did a great job. Actually one of the spokes broke as he had to make many adjustments. It was cheaper for me to buy a new wheel to go with the hub.
What have you been up to ?? We did Sri Lanka in 2008, Bali and Lombok in 2009 and then went back and did two months in Thailand and Laos this past Jan – Feb. We will try to do Mendoza Argentia to Bariloche Argentina with a bit of Chile as well this coming January. We shall call it the wine and steak tour. Turned 65 in April but still enjoying the bike trips.
Hope you are well.
New email and a web site at

From: Patricia Uribe
Sent: Wednesday, May 12, 2010 5:10 AM
To: Tree Tram
Subject: RE: Standing Height for bicycles

Dear Tree and Patrick,
We are back from Asia and I wanted to tell you that we were thrilled with our trip around the Mekong delta.
Exremely well organized, with a very competent guide Phoung and a very nice driver. It was a total succes and would loved to do it again!!!
So many thanks to your team for all the fantastics souvenirs we are taking back with us.

Best regards
Patricia Uribe
—– Original Message —–

From: Gierke, Joanne

To: Do Phuong @ SBL ; Sinh – SBL

Sent: 06 May, 2010 9:05 AM

Subject: Thanks

Hi Phuong and Sinh,

I just wanted to say thanks for a great holiday. We had a great time and we loved Vietnam and Cambodia. Everything went to plan except for one airport pick up in Hanoi but that wasn’t much bother really. I have also passed your details to a couple of colleagues here who will probably be in contact soon. Have a great day and thanks again for all your help. Jo

Ps If you want more feedback re guides and tours etc just let me know and I will give you and overview.

Jo Gierke | Group Sales Manager – Agency

Queensland Newspapers
41 Campbell Street, Bowen HillsQ4006
Direct +61 07 3666 6117 | Mobile +61 0412 55 4020 | Fax +61 07 3666 8506

—– Original Message —–
From: “Deborah May”
To: <>
Sent: Sunday, May 02, 2010 11:53 AM
Subject: Photos and Thanks

Good morning Loan,
A few, fairly average photos, from our trip a few weeks ago …and our grateful thanks to you and the guides who made our visit to Vietnam and Cambodia such a wonderful experience. Our particular thanks to Nighe(?) and Lu who took us to the Mekong where I’d never been before. They made the trip a personal experience for us in a way I can’t begin to describe.
Instinctively the guides seemed to know what we wanted to experience as well as to see. Seeing a place is not the same as becoming, for a short time, a part of the landscape and experiencing life from a different perspective. Sinhbalo managed to make that happen.
I will be writing separately to your partner company in Cambodia but also express our gratitude for the outstanding visit there.
From the time you responded to my initial email a few months ago, to the time we were farewelled at Siem Reap airport a week ago (with Bunlem still trying to make me understand the traditional Cambodian farewell bow) everything that you promised you delivered – and much more!
I was initially concerned at booking a company in another country over the internet but those fears were soon dismissed as I continued to correspond with you, who demonstrated such admirable patience with two ‘older’ ladies.
I am pleased that we chose to deal with an ‘onshore’ company as apart from the company’s professionalism, it seems to me that it is a good thing our money stays in Vietnam and Cambodia and does not go to international travel companies. Sinhbalo knows the country and knows the people and that is a huge benefit when we can ask questions and have them answered by people who were born and grew up there.
So you can rest assured that we will be speading the word in Australia about Sinhbalo and the superb office and field staff. In fact I’ve already given out your web address to a work colleague.
If you want to use my name and letter to you in any endorsements, please feel free to do so, and if you wish give out my email address for personal endorsement.
Our very best to you and all the team at Sinhbalo and we do hope to see you again.
Many many thanks for making this trip so special.


Deborah May

—– Original Message —–

From: Bogdan Trawinski

To: Loan – SBL

Sent: Thursday, April 29, 2010 1:22 AM

Subject: Many thanks to SinhBalo Adventure Travel for arranging our stay in Vietnam

Dear Loan,

I would like to thank the SinhBalo Adventure Travel for arranging our stay in Vietnam and Cambodia in March 2010.

My colleagues are of the opinion that all the trips including Sajgon, Mekong, Angkor and Hue-Hoi An tours were organized perfectly by your travel agency. They said they returned from Vietnam full of great impressions and they enjoyed unforgettable dozen days in South-East Asia. Our scientific conference after the trips was also successful.

Many thanks to You and all guides who gave us a lot of interesting information of your beautiful country. Cambodian guys were also OK and singing Paul in Angkor was super, super, super.

Many thanks for your help when someone of us lost luggage or fell sick.

We will be recommending the SinhBalo to our friends and colleagues.

All the best,

—– Original Message —–



Cc: ; ;

Sent: Wednesday, April 28, 2010 3:06 AM

Subject: Thank you

Mr Cuong,

Our thanks for all your assistance in helping us arrange a wonderful trip to Vietnam.

Vietnam is an amazing country–so diverse in its people, cultures, geography, environment and history. We really had no idea!

Everyone we met welcomed us with open arms, warmth and interest.

We will certainly recommend that people travel to Vietnam.

We so appreciate the assistance you gave us with hotel and travel reservations, tours, etc. We know that we were late reaching out to you but you gave us wonderful service!

We really enjoyed meeting Hien–it is obvious that he loves what he does and works very hard to ensure that his customers are well served.

Again, thank you for your service and helping to open our eyes to Vietnam.

Best, Molly and David Peffer

—– Original Message —–

From: Schiffman

To: SLB Do Phuong

Sent: Monday, April 19, 2010 1:51 AM

Subject: greetings from Silke/Germany

Dear Phoung,

I just want to thank you again for the great time we spent in Vietnam from the 27th of march till the 29th of march.

Our tour guide called Kay was so friendly and helpful and he made our Mekong Delta Tour a special experience.

Please let him know that we really appreciate what he showed us and how much he told us about Vietnam

culture. Also our taxi driver was very reliable and we never got the feeling that we didn’t feel save in his car.

If we come back to Vietnam again one day we’ll book another tour with your company. Have a great time and

we will keep you in good memory.

Kind regards from Silke Schiffmann and Christine Hickel

—– Original Message —–

From: Achim Weis

To: Sinh

Sent: 15 April, 2010 9:54 PM

Subject: Re: Cycling loop today !!

Thanks a lot!!

Never forgett the old Swiss men. I’m pretty sure, if i come back to vietnam in 10years, i’ll meet a 55year old Sinh, still doing the uranium trail 😉

Hopefully we will see 😉

Thanks for being a brilliant guide!

… Mobil versendet …

—– Original Message —–
From: “Amanda”
To: “Cuong – Sinh Ba Lo” <>
Sent: Wednesday, March 17, 2010 6:37 AM
Subject: Re: Address for tomorrow.

Thank you so much for the fabulous tour; we had a blast! The tour guide was very accommodating and helpful. She made our tour perfect for us!
Thanks again,
Sent from my BlackBerry

—– Original Message —–

From: Folprechtová Lenka

To: Loan – SBL

Cc: Folprecht Martin

Sent: Tuesday, March 02, 2010 3:32 PM

Subject: RE: Request

Dear Loan,

last week we returned from our holiday from Vietnam and Cambodia which we booked through your travel agancy.

We want to say a word of thanks to all of you. Everything was very well organized and we were fully satisfied.

We can highly recommend your travel agency and your services.

THANK YOU VERY MUCH, we really enjoyed our holiday. Your country is very nice.

Kind regards,

Lenka and Martin Folprecht

Prague, Czech Republic

—– Original Message —–

From: Ole Mikkelsen


Sent: Sunday, February 28, 2010 7:51 PM

Subject: RE: Re: Re: Re: Amended: 23 Ole Mikkelsen x4 100218

Dear Phuong

Our last two excursions went very well. Thank you for that. It was very interesting. Please pass on our thankfulness to our guide (MyPhuong) the two days and we appreciate her recommendation to the two restaurants In HCMC which we went to. They were very nice.
—– Original Message —–
From: “Nick Smith”
To: “Cuong-Sinhbalo” <>
Sent: Thursday, February 18, 2010 9:16 PM
Subject: Feedback on tour SBL8-Feb-2010

Hi Cuong
I’m getting in touch just to let you know what a great time we had with Phuc on our SBL8 tour. It was a wonderful way to see a fascinating part of your country, and you achieved a very good balance between cycling and the other activities. Phuc was an excellent tour leader and we very much enjoyed his
company. I hope we’ll be able to revisit Vietnam sometime – and if we do we will certainly be in touch with Sinhbalo again.

With best wishes

Nick Smith

—– Original Message —–

From: Maria Hallman

To: Do Phuong – SBL

Sent: Friday, January 29, 2010 1:03 AM

Subject: Greetings from Sweden!


We want to thank you for a fantastic tour to the Mekong delta 11-14 december 2009 guided by Minh Quang, the perfect guide, and Mr ?? the driver!

We enjoyed our tour very much and we learned so much about Vietnam and the Mekong area during these days.

Quang filled our days with many adventures and we liked everything, even the many steps down from Sam mountain!!

Many greeting to you and specially to Quang from snowy Sweden (see picture)!

Maria & Bo Hallman

Lotta & Per Norén

—– Original Message —–
From: “Shannon Dolan”
To: <>
Cc: <>
Sent: Sunday, January 03, 2010 4:51 AM
Subject: Re: Mekong Delta Trip#1146 DOLAN

We loved our trip! Hienlt was a great guide and made our trip very fun and memorable. Mr C was a great driver and we will definitely tell our friends to call you for travel plans in SE Asia
happy new year!


—– Original Message —–

From: Melanie Grab


Sent: Sunday, January 03, 2010 3:22 PM

Subject: Thank you

Dear Loan,

we booked two tours with you in December (Cat Tien and Mekong Delta to Ha Tien). We just wanted to say thank you for your help and bookings, the tour were both great and Mr. Lu was the best driver we had in whole SEA! Both our guides (Wu and Phung) were very nice, helpful and we enjoyed the tours with them. Please let Phung know that we managed to get to Kampot from the boarder by motorbike, it did cost 300000 VND for two persons and took us about one hour (about half of the way was dirtroad). There were some motorbike and taxis available once we entered Cambodia, so it is no problem at all for travellers to ride on to Kampot, Kep or even Sihanoukville (we did not see any buses though)…

Thank you again!
Melanie & André

Guest feed back in 2009

—– Original Message —–

From: Eliana Gianotti

To: Do Phuong – SBL

Sent: Sunday, December 06, 2009 8:43 AM

Subject: Re: Confirmed: 910 Eliana Gianotti x 2 091203

Dear Mr. Phuong,

I just want to say that my husband and I were delighted with the Mekong Delta tour that we took on the 3rd and 4th of December 2009.

Our guide was amazing! She was charming and with a wide knowledge of the region, people, vegetation and vietnamese cuisine.

The meals and fruits offered by your company where delicious, we enjoyed them very much. Also I have to remark the hospitality of local people especially the house we visited where they invited us with fruits and lyche wine 🙂

Thank you so much for such incredible expierence and don’t hesitate to contact me if you need to share my experiences in spanish! Looking foward for our Halong Bay tour.

Thank you again:

Jim and Eli from England and Uruguay!!

—– Original Message —–

From: Neeltje Bekkers


Sent: Wednesday, November 25, 2009 9:20 PM

Subject: RE: Neeltje Bekkers x2 091125

Dear Phuong,

I just wanted to let you know that we have enjoyed the trip today very much. Vinn was a very kind guide and knew a lot about the Mekong area. Also the two other people that joined us were great. We have a wonderful day!
Thank you!


—– Original Message —–



Sent: Saturday, November 21, 2009 5:27 PM

Subject: RE: 1057? Lorna Doubt 091116 SBL8 tour

We had an amazing tour with Vu, Nuan and four other wonderful people. Thank you very very much for the best three days of our vacation. The combination of cycling, boating, and learning about the Mekong Delta people was fantastic. Vu and Nuan are a perfect team – they were incredibly organized, supportive and fun. We can’t thank them enough for their professionalism and the care that they gave us. We will definitely recommend their services to everyone and intend to include another SinhBalo tour in our future vacation plans.
Lorna and Jim Doubt

—– Original Message —–
From: <>
To: “Loan – SBL” <>
Sent: Wednesday, November 18, 2009 7:48 PM
Subject: Re: airline ticket.
Hello Loan,
We were able to change our ticket and came to HCMC one day later. Tomorrow we leave for California.

I would like for you to pass along this email to your owner or manager. We would like to commend Mr. Nam to the highest degree. Our tour was spectacular and he made it so. We really enjoyed ourselves and it would have been totally different without Mr. Nam. We did a lot of reading about Vietnam before we began our trip, but he taught us a lot about the history and culture of Vietnam, explained a lot of details we would have never known, and answered all our questions. Mr. Ming was a very safe and courteous driver. We always felt comfortable with him and he also made the trip fun.

Thank you to you, Loan, for helping to make the arrangements and also for initially suggesting that we plan our trip to start later in October.
Brilliant advice !

We want to thank all three of you for your professionalism and attention to detail and for making our trip to Vietnam unforgettable.

Kim Taddie and Gordon McLachlan

—– Original Message —–

From: Kristy Revell

To: Do Phuong – SBL

Sent: Wednesday, September 23, 2009 5:37 PM

Subject: Re: Confirmed: 870 Kristy Revell x 2 090917

Dear Phong,

I just want to write and say how much we enjoyed out trip to Cat Tien (2D/1N) and what a great guide Hai (i’m not sure if this is the correct spelling) was. We thought he was brilliant and just wanted to recognise this.

Thank you,

Kind Regards,

Kristy and Rebecca

—– Original Message —–
From: <>
To: <>
Sent: Monday, September 07, 2009 6:26 PM
Subject: Personalized tour in Vietnam & Cambodia.

Dear Loan,
We’ve just arrived at home and the first thought is to write you…Thank you very much for the Vietnam & Cambodia trip organization, the symphaty and professionalism of drivers and guides who accompanied us during the last two weeks. The whole trip was wanderful!
We will certainly recommend Sinhbalo to all our friends.

Best regards,
Emilio & Morena.

—– Original Message —–

From: Jill Whitcher

To: Do Phuong – SBL

Sent: Thursday, September 03, 2009 7:07 PM

Subject: Re:

Hello Phuong,

We are just back at the hotel after the Mekong trip….SBL11….what a great time we have had!!

The itnerary was just wonderful with so many different special parts to it….biking, boat trips, and markets especially. And all the little children calling out thier “hello”.

And Chau was a fantastic guide…lots of information, very very patient, good sense of humour and coordinating brilliantly with the van driver for all the transfers.

And the driver (I am sorry I am embarrassed that I did not get his name) was great too…we felt quite safe with him. And we loved the cold water and the cold towels he always had ready for us.

Between them the two of them, they were just so thoughful of big and little things that were important for us to enjoy it all.

So, it was a great success for us. We will be telling our friends about this part of the trip and about Sinhbalo.

Jill and Ann join me in thanking you and Sinhbalo for making it a great two days.

I’ll write again after the Halong Bay trip.

Very best regards,


PS 1. We will be quite happy if you use this email in your promotion on your website or otherwise.

PPS Please do not take this at all as a criticism, but we do have sore bottoms now!!!…future clients would do well to bring soft bike seat covers….or that could be a little thing further you could offer, even as an “extra”.

—– Original Message —–

From: Carpenter, Leanne

To: ;

Cc: Carpenter, David

Sent: Monday, May 18, 2009 6:47 PM

Subject: Thank you for a fabulous tour!!

Good Afternoon,

We travelled to the Mekong Delta on the 1st May and then the Cu Chi Tunnels on the 3rd May with Mr Tr Huynh Phuong and Mr Le Van Nghi. We would just like to express our huge appreciation to Phuong for being a wonderful driver and to Ngni for being an amazing and interesting guide. We will certainly pass on Sinhbalo’s details to any of our friends that travel to Vietnam in the future.

The trips were at the end of a wonderful trip to Vietnam and so we had already fallen for the charms of Vietnam, however the few days that we spent listening to Nghi’s stories, helped us get a true depth of understanding for Vietnam and its people, which enriched our whole travelling experience.

Please pass on our appreciation to Nghi and inform him that he really touched us with his outlook on life, which is something we can all learn from.

kindest regards,

Leanne and David.


—– Original Message —–

From: LesHuet

To: ‘Loan – SBL’

Sent: Monday, May 04, 2009 3:09 AM

Subject: RE: information resquest

Hello Loan,

We’ve just come back in France and our tripin Vietnam is now finished for one week.

I just want to thank you : our 15 days trip with Sinhbalo was wonderful and the organization you realized was perfect.

All the French Guide we had were very nice Duc in the south, Lai and Van in center and Ha in the north.

It was a excellent moment and we’ll be happy to come back in Vietnam if possible in the future for us.

By waiting make sure we recommend your agency around us.

Thank you very much Loan.


HUET Family

—– Original Message —–

From: Fredith

To: Loan – SBL

Sent: Friday, April 17, 2009 4:10 PM

Subject: Our trip to Vietnam

Dear Loan,

we have now been back to Brussels already for nearly two weeks. But we want still to send you at least a few lines from Europe and to thank you for the very good organisation of our trip to your country. We enjoyed it so much, everything was new and intersting for us.

Particularily we want to thank also to your colleagues from SBL – the guides Mr.Nam and Mr.Nghi and the driver Si who accompanied us during the last 10 days. Please convey to them our best regards.

It was also nice that we had the chance to meet you personally in Dalat. We hope that you also enjoyed your stay there as much as we did.

With our best wishes

Edith and Fred Mader

—– Original Message —–

From: Guy Lacasse

To: Le Van Nghi ; quy ; khanh

Sent: Monday, April 13, 2009 11:51 PM

Subject: Explorer trip last march 2009

Attention Mr. Nigh, Quy and Khan

as promised you will find our THANKS to Julie on youtube

go to Internet Explorer click on signin
username lacguy1544 password guylacasse

in the upper right corner touch lacguy1544 clik on videos then click Vietnam 2009 and just watch

It was a real pleasure having you guy’s for guide during our Vietnam Explorer trip

Thanks again on behalf of the whole group

see attach group picture


Guy Lacasse

—– Original Message —–

From: Huefner Gunter

To: Do Phuong


Sent: Monday, April 06, 2009 5:12 PM

Subject: Fwd: complain about travel and the good experience we made today

Dear Phuong,

Just to let you and all your colleagues know we had today a wonderful day on a very high level experience. Thanks to the driver and the guide.

I would say yesterday it was most probably not an easy day for all of us to get started but to reflet today everything was wonderful.

We are looking forward to tomorrow

Maren & Gunter with Tom und NIck

—– Original Message —–



Sent: 02 March, 2009 1:12 PM

Subject: Thank you Sinh,

Dear Sinh,

Once again I would like to thank Sinhbalo for organizing a wonderful and highly-successful trip. Special thanks to Loan for her excellent service.

As usual Sinhbalo is the best.

We`ll be back to you in ca. two years to ask about a trip to Laos and the Mekong. Hopefully you can put something together. Till then, wishing you all the best for the future.

Charles Brown

—– Original Message —–

From: Richard Bussink

To: ;

Sent: Thursday, February 26, 2009 8:35 PM

Subject: Photo’s from our trip

Hello Sinh,

It already seems a long while ago since me and my collegues from TriMM cycled in Vietnam.

Thanks for the wonderful photo of me riding in the sunset @ Mui Ne

please find here my photo selection on Flickr


feel free to use the images whenever you like ( I would be honored if you do 😉

but please let me know if you do so.

I had a wonderful experience in your country . Vietnam is beautiful!

I’m definitely coming back one day!

Thanks again for a wonderful time!

Please extend my regards to Trieu, Anh & Hau!

Hopefully until next time

with kind regards,

Richard (Richie)

—– Original Message —–

From: Emily Bolon

To: Do Phuong – SBL

Sent: Monday, January 26, 2009 12:22 AM

Subject: thank you

Dear Phuong,

Andy and I wanted to thank you (and our guide and driver!) for the great time we had in Vietnam. We really appreciate how you arranged everything and once the trip was underway did everything possible to ensure that we were comfortable. The Sinhbalo portion of our holiday was the best part of all the time we spent in Vietnam and Cambodia!

We have recommended Sinhbalo to Audley, one of the largest tour operators in the UK. So hopefully you will have plenty of business coming, and plenty of further happy travelers.

Thank you very much,
Emily Bolon

—– Original Message —–

From: Nick Fletcher

To: Do Phuong – SBL

Sent: Saturday, January 10, 2009 8:47 AM

Subject: Sinhbalo guides

Dear Sinhbalo management,

On 6th and 7th January 2009 we did your two day boat and bike tour of the Mekong Delta. We want to tell you that our guide Tao and driver Phuong were excellent. They were thoroughly professional in their attitude and actions and their warm and friendly manner made them good company. They give your company a good name.

Thank you and Regards
Nick Fletcher

Guest feed back in 2008

—– Original Message —–

From: Sinclaire Parer

To: ;

Sent: Tuesday, December 30, 2008 11:12 AM

Subject: A Great Trip

Dear Sinhbalo,

We just finished a 3 day tour with Hong.We would like to recommend him to anyone traveling with children.He delighted our family with his enthusiasm and spontaneity.He was also quick to address any problems.We thank him for making our time in Ho Chi Minh City and the Mekong Delta so memorable.


Bud, Karen and Sinclaire Parer

—– Original Message —–

From: Susan Gessner

To: Sinh

Sent: 22 November, 2008 9:01 AM

Subject: re: Vietnam

Dear Sinh;
Charles and I want to thank you for the well organized and interesting trip that you planned for us in your country and Cambodia.
Our memories of our hike from Mai Chau are still quite vivid and we think was one of the trips highlights. The guide for this trip and beyond was well versed and had quite a nice personality.

As you know from Hue on Nam was our guide. We thank you for finding the right person. He was knowledgeable, had good English skills and paid attention to every detail. He wanted us to have a good time and at the same time learn some of the history of your people and their country.

The trip was great. We are now looking forward to spending some time with our photos to enhance the memories.
Thank you and remember you are always welcome in Marblehead.

Best wishes,

Susan Gessner

—– Original Message —–


To: ;

Sent: 17 April, 2008 11:40 PM

Subject: Thank you !

I just wanted to thank you – I was recently travelling with my parents Mr. and Mrs Andre Gauthier around Vietnam (organised by your agency – from 17th till 28th of March 2008) with N. ThannNam and Ng Manh Hai as guides and their knowledge and kindness made our trip most enjoyable.

I will definitely recommend your agency in future.

All the best,


Virginie Gauthier

Integrated Asset Management

Registered office:

4 Hill Street

London W1J 5NE

Tel: +44 (0) 20 7514 9203

Fax: +44 (0) 20 7514 9202

Guest feed back in 2007

—– Original Message —–



Sent: 14 December, 2007 8:28 PM

Subject: A special thanks to Jerry !!

Hi Jerry,

I know you like to here feedback from your customer about our trip and I
never had the chance to stop by your office to thank you for organizing
your trip to Mekong delta and Mui Ne. The resort in Mui ne was absolutely
great and we relax a lot.

Have a nice day and a great Christmas time !!

Sara and Helene (Canada) !!!

—– Original Message —–

From: JP

To: ;

Sent: 24 November, 2007 5:41 PM

Subject: thanks again

Dear Sirs,

Thanks again for the wonderfull cycling tour in the Mekong delta.

The guides were very kindfull and show us the best places, markets and local food restaurants.

And specially this area is peacefull and save for the tourist. Not any robbery or anything is happened. Great and keep it for your country!!!!

The equipment was in a good condition and we enjoy to contact with the local people.

Thanks again.

With kind regards,

Jan Pieter van Zandwijk

—– Original Message —–

From: Global Adventure Guide – Reservations

To: Sinh

Sent: 09 October, 2007 9:44 AM

Subject: Re: BOOKING – Customised Trip for Wong – 3 pax

Thanks so much Sinh….

We just received some feedback from Caroline McCarthy who was with Steve. This is what she said, please pass on to your team with our thanks!

“Just wanted to drop you a quick note to tell you how much I enjoyed the tour. The organisation was superb as was the company and accommodation – felt safe and challenged the whole time. Good decisions made once the Typhoon warning came in and we were able to be diverted to another route.”



—– Original Message —–

From: rafelcubi

To: ‘Cycling Vietnam’

Sent: 07 April, 2007 11:14 PM

Subject: RE: RE: Ready for Cycling !!


I’ve just arrived at home. all have been ok. we are very much happy of the trip. the driver and the guide very well, great professionalism, kind and patience, we enjoyed the country and they service. with my family is probably we come back to Vietnam in the south, and of course we contact to you for all we need.

thanks a lot and we will see in the future


—– Original Message —–
From: “Nienke Lynn Hansen” <>
To: <>
Cc: <>
Sent: Thursday, January 04, 2007 7:51 PM
Subject: Central Highlands Tour Hansen 25.12.-29.12.06

Dear Loan,
being back home we would like to let you know that we really enjoyed our travel with Sinhbalo. The car was in
excellent shape and very comfortable. Our driver was well experienced. We felt safe during the whole trip.
Central Vietnam is quite gorgeous! Vinh is a really good informed guide with terrific connections around Konthum and even in Hoian. We learned very much from him – even cooking a perfect chicken meal and doing springrolls.

Vinh introduced us to the Bahnar people and accompanied us with his knowledge and useful recommendations during our time with them. We were highly impressed by the Bahnars’ openness and kindness as well as by the performance of the dancers and singers. That evening was a highlight and an experience we can strongly recommend to future travellers.

We send a lot of thanks to our motivated and knowledgable guide and to our perfect and kind driver!

Best regards,
Katrin and Nienke Hansen

Guest feed back in 2006

—– Original Message —–

From: Ellen Hunt

To: ;

Sent: 01 June, 2006 10:55 PM

Subject: Nghi Phan

Dear Sinh Balo—

We had a wonderful tour in Viet Nam with Nghi Phan.He was warm, knowledgeable, smart and understanding of our northern intolerance for the heat. We have sent him a book we thought he would enjoy.Please make sure he gets it.It should arrive in a week or two.Thanks for a great tour.Charlie White and Ellen Hunt, Chicago, USA.

Ellen M. Hunt

Hunt Communications

684 West Irving Park Rd.

Chicago, IL 60613

v: 773-370-1101

—– Original Message —–

From: ?????


Sent: 07 May, 2006 11:39 PM

Subject: Thank you for your information

ToMr.Le Van Sinh ,


When we visited you on April 28, you gave us good information and helped a lot for our travel. Thank you so much ! We appreciate your cooperation and want to see you again some day.

We could have very good experiences in Kontum, and go back to Japan safely. Mr. Huynh , you introduced us for a guide in central highland ,was very nice and taught us many things about ethnic minorities’ daily life and their cultures.We enjoyed our travel so much.And we think, if we couldn’t see you, we never be able to go to Kontum and our travel was not such a memorable one.

When we have next opportunity to visit Vietnam, we would like to contact you again.

Sincerely yours,

Kazuhiro Kawabata

Yumiko Murakami

—– Original Message —–


To: SBL- Operator

Sent: Wednesday, January 04, 2006 7:34 PM

Subject: Re: Fw:

Dear Ms Loan:
Thanks so much for the tour you arranged. Everything was splendid on the bike
trip – especially our guide and driver! if you saw the feedback from our time in
Phnom Penh, you’ll know that the guides and accommodations there were a bit
of a disappointment, but the guide and the hotel in Angkor Wat were terrific.
We will defintiely recommend Sinhbalo to our friends!

Paul Swann

—– Original Message —–

From: llna26


Sent: Thursday, January 05, 2006 1:53 AM


Dear Loan

I had a meeting with these clients yesterday and they insisted I would send you a mail to tell you they were very very happy with the services provided.

Pls give special thanks to your guide as apparently he went out of the way to make the clients happy and to answer to all their questions.

Thanks again and I hope we can work together again this year !

Geertrui Agneessens
Welcome Travel
Tweekerkenstraat 71 / Rue des 2 Eglises
1210 Brussel
tel 02/2300855
fax 02/2305498

—– Original Message —–

From: Graham Johnson

To: ‘SBL- Operator’

Sent: 19 February, 2006 11:36 AM

Subject: Feedback – Vietnam Holiday

Dear Loan

We have been intending to write this since arriving home just before Christmas – but we have been so lazy after such a wonderful holiday in Vietnam.

The efficiency of Sinhbalo impressed us, and since being home we have recommended you to several friends (including our travel agent).

Our tour was for 3 days in the Mekong – 10-12 December.

This tour was a memorable close to our 4 weeks in Vietnam and it would not have been so without our guide, Hoan.

His knowledge of the area, as well as Vietnam in general, meant that we not only had 3 days of unique experiences but we also learnt so much. We appreciated his professional approach, but also his easy manner and sense of humour.


Graham Johnson

—– Original Message —–

From: Natasha Peter

To: ‘Sinhbalo’

Sent: 22 January, 2006 12:18 AM

Subject: RE: Quote for trip SBL 19 and end up in PhuQuoc island !!

Dear Sinh/ Tram,

Just a quick note to say thanks very much for organising our Mekong delta tour – we had a really great time. Everything was impeccably organised and we were really impressed by how smoothly it went. We particularly enjoyed the boat cruise (not to mention the cooking of your onboard chef!).

Our compliments as well to our tour guide Chau, who was brilliant – professional, informative, and also great fun to be with.

We will certainly recommend you to anyone we come across who is visiting Vietnam.

Best wishes

Natasha & Gerhardt

Guest feed back in 2005

From: Georgina


Sent: Monday, May 09, 2005 6:38 PM

Subject: Tour du Vietnam – 6 April – 26 April 2005

Dear Sinh

Just wanted to say a very big thank you for organising one of the best trips that Pete and I have ever been on.

Lam and Liem were absolutely fantastic. They both went out of their way to make sure that our trip was trouble free and extremely memorable. We definately got off the beaten track and there were days where we saw no other tourists. It was perfect. We were able to ride at our own pace and cover the distances we were comfortable with. It was exactly what we hoped it would be.

We will be recommending to everyone we know to use your company when they visit Vietnam. We also hope to one day return ourselves and we will definately be calling on you. We want to book Lam and Lim again!

Again, many thanks

Kind regards

Georgina and Peter

From: Christina Kockum


Sent: Tuesday, April 19, 2005 3:29 AM

Subject: FAO Mr Le Van Sinh

Dear Mr Sinh, we had the pleasure of using your travelagency during our visit to Vietnam and we were most impressed. Your staff in the office were very helpful and your Mr Nam and Mr Thang were an inspiration to us.

Here we will have to single out Mr Nam, who we spent more time with. His knowledge and the way he looked after us was fantastic.

We will most certainly use your organisation again and of course recommend you to our friends.

Best regards

Ulf Malmros and Christina Kockum

—– Original Message —–

From: Romy Sandison


Sent: Monday, April 11, 2005 5:51 PM

Subject: Thankyou for great tours

Dear Ms Minh,

We have arrived back in Australia and would like to thank Sinhbalo for providing such wonderful service on the 2 tours we booked and also for organizing our internal air flights.

We very much enjoyed our 1 day cycling tour of the Mekong region and have many words of praise for our guide Hoc who was caring,informative,well organized and had a good sense of humor! This tour was the highlight of our visit to Vietnam because we were able to see everyday life away from the effects of tourism. Once again many thanks and we will recommend Sinhbalo to anyone we know who is traveling to Vietnam.

Kind regards

Kim Atkinson

—– Original Message —–


To: Sinhbalo


Sent: Thursday, February 24, 2005 1:04 PM

Subject: Our trip to Vietnam and Cambodia

Dear Sirs,

Having returned to South Africa and having our pictures developed and printed we would like to thank you very much for the way in which you have organised and guided our holiday.

Your organization was perfect and your guides and drivers did an excellent job.

Your guide Ly Quang Hoan was like a friend to us and your driver Nguyen Van Hiep never let us down.

The service from your Cambodian colleagues was excellent as well.

We have very good memories on our trip and will not hesitate to recommend you to whoever plans a trip to Vietnam and Cambodia.

Kind Regards,

Arina and Aarnout Brombacher

—– Original Message —–

From: Rob de Bruijne


Sent: Sunday, February 20, 2005 6:21 AM

Dear Miss Minh,

Herewith I want to thank you for the way you have planned and organized our holiday.

Everything was good organized and may be in future we will contact you again !

Best regards,

Rob de Bruijne + 3 pax.


Guest feed back in 2003

July 29th 2003

Dear Nghi,

Greetings from your friends in the U.S. We want you to know that we were very happy with our tour and have brought home very good memories of Vietnam, the beautiful country, and especially the warm and generous people. We thank you for always “going the extra mile” in taking such good care of us, and for showing us Vietnam through the eyes of a person who really loves the people in his homeland. The memories will be with us for a long time.

We look forward to meeting you in the future, whether in the U.S. (remember we have a small apartment and you are welcome to stay) or on our next trip to Vietnam.

You can be sure we will be recommending your tour agency to friends who might want to visit your country.

God bless,

Scott and Karen Hoenig

June 30th 2003.

To SinhBalo

Thanks to all in your company for organizing a very creative, informative and eye opening adventure. As a Veteran it was an enlighteningly experience and one I will always remember.

Our only regret is we did not have more time to spend in your country to experience all there is to offer. The tours and the flexibility you showed made each stop an adventure with new things to experience.

A special thanks to Hoa our guide and to the Dung our driver and to you for planning our trip in Vietnam as we had wanted. All involved with your company were very professional and I would recommend anyone wanting to experience Vietnam to contact you.

Thanks again to all for the attention to detail and for everyone’s thoughtfulness.


Bob & Jeannine Green

January 02nd 2003

Dear Minh Tram

I am writing to thank your company and in particular the guide and driver for making our trip to the Mekong Delta so enjoyable. It was one of the highlights of our trip to Vietnam and Cambodia.

Thank you.




Guest feed back in 2002

—– Original Message —–
From: Mimipoisson
Sent: 19 December, 2002 6:14 PM
Subject: michele godelle’s group

I just wanted to thank you for the nice tour we have had in the Mekong Delta.Our guide was a very nice and helpful person and he did his best to show us daily life and we appreciated. The only problem was with Liberty 6,we did not appreciate being moved to Metropole – of course 3 rooms were upgraded but the 4th was not ready until 22.ooh because of A C problems and it was a ground floor room without window.the problem was friends were supposed to meet us at Liberty6, we were expecting fax, we had laundry to collect and also the delivery from the dressmaker.It is not fair for a hotel to behave like that, we had left our bagage and they knew pretty well we had reservations.Since it is not the first time such thing happens with this hotel ,I think you had better change for a more serious place.
Anyway we have had a great time in South VietNam!!!!! Michèle
—– Original Message —–
From: Larry Scyner
Sent: 05 December, 2002 10:55 AM
Subject: our tour with Nhi

Dear Nhi:
Now we are back in Canada, I wanted to say how grateful Susan and I are for the great exzperience you gave us in HCM City and the Mekong. We had the best food of our whole stay, thanks to you, and we really got to see the Vietnamese people in their villages. The war Remnants Museum and the Cu Chi caves were emotionally devastating to experience, but extremely important to have seen, and to remember what the war was like. You gave us an intimate exzperience of your people, and we just want to say how much we appreciate your efforts, your willingness to share yourself and your country’s experiences. It was the best holiday of our lives. If ever you come to Canada for a visit, please stay with us, and we would love to be your tour guide.

With many thanks,
Lawrence Scyner and Susan Powell
—– Original Message —–
From: Hans-Juergen Martin
To: Sinhbalo Adventures
Sent: 26 November, 2002 4:32 AM
Subject: Sapa

Dear Sirs,
we had the pleasure of travelling with your guide, Mr. Hoa, on a two day biketour through the delta, Nov. 17th and 18th. We have enjoyed that very
much, especially because Mr. Hoa was a very knowledgable and pleasant guide. Thanks to him again.

Best regards,
Keiko and Hans-Juergen Martin
November 19th 2002


My family and I would like to extend our warmest thanks to you and all the staff at Sinbalo for the great Vietnam trip. The planning / touring along helpful hints and delicious restaurants made for a great experience that the Reichow family will never forget.
We have all agreed to promote your services to any of our friends / family who plan to travel to Vietnam and shall contact Sinhbalo for our next excursion to Vietnam.


—– Original Message —–
From: PhotoMoz
Sent: 25 May, 2002 10:32 AM
Subject: Thanks for a great time!


This message is for Hai, Tram, and Mr. Sinh, from Mark and Louise Mosrie in the US. We are home now, after a long sail across the Pacific Ocean to
Seattle, Washingtonl; and then a long car ride from Seattle to our home in Knoxville, Tennessee. We have been telling many Vietnam stories to all our
friends and family. I think they are all ready to visit Saigon and travel with Hai to the Mekong Delta!

Thanks you all for everything you did for us during our short stay in Vietnam. It was the highlight of our entire voyage. We are trying to find a
way we can come back to see you all. It is expensive to get there by plane, but we will keep looking and eventually we will see you all again.

I have replaced all the camera equipment that was lost in the taxi. My insurance company was very understanding and helped me to get some new
equipment. Thank you for letting me use your fax machine to receive the report from VinaTaxi. It was most important to the insurance company that I
have it.

Please stay in touch with us, and we will do the same! And tell Hai to send us an e-mail message!

Thanks again for everything!

Mark and Louise Mosrie
Knoxville, TN 37914 USA
February 4th 2002


My husband, mother and I took a 3 day Mekong Delta bicycle tour in January. We were very pleased with the tour. The route, bikes and acommodations were terrific. We would definitely use Sinhbalo Adventures for future tours.
We were especially pleased with our tour leader, Mr. Nguyen Tien Thang. Mr. Thang was a wonderful guide. He taught us many things about Vietnam and the Mekong. He was patient and accomodating, especially with my 66 year old mother. He went out of his way to make us comfortable and to help us enjoy the trip. He was the best tour guide I have experienced on any tour, anywhere in the world.

Our Sales person, a young woman, was also very helpful and honest about the tours and how they compare to other agencies.
We will recommended that our friends use Sinhbalo Adventures and Mr. Thang for tours of Vietnam. Thank you for a memorable trip.

Amy and Wayne Minton.

Katy Doten.

Guest feed back in 2001

—– Original Message —–
From: elsbeth corry
Sent: 24 February, 2001 10:14 PM

hello Sinh
Firstly, thank you very much indeed for making our holiday in Vietnam so interesting and an unforgetable experience. A beautiful country with friendly people. We well never forget it and we will certainly recommend you to people here in Switzerland.
What I want you to tell me is how much I owe you for the taxi from Saigon to Dalat. If you give your bank account number, I will have the amount transfered.
Here in Switzerland the weather is cold and it has snowed today, but that is typical for this time of year.
Give my regards to your wife, we wish you CHUC MUNG NAM MOI, and if ever you get the possibilty to come to Switzerland you know you are welcome at our house.

Best Wishes, Malcolm and Elsbeth

Guest feed back in 2000

—– Original Message —–
From: B. Lucas
Sent: 26 December, 2000 8:33 PM
Subject: News from Ruth and Bernhard of Switzerland

Dear Sinh and Cham, (I am not quite sure if the name of your wife is spelt properly !)

We got safely home. After we left Vietnam we had a 10 hours’ break in Malaysia and we decided not to hang arround the airport, therefore we went to town to the Petronas Towers. We had the opportunity to take the lift to the bridge between the two towers to get a wonderful outlook
towards Kualalumpur. In the downer floors there were a lot of boutiques for shopping, as we had enough time we all walked in and out the shops and had a look round and in the evening we could watch the amazing waterfall spectacal in the park of the towers. The flight home was long
but finally we arrived at Zurich Airport.

Once again we say thank you for your charming company and the good and competant guiding we had with you and if any of our friends are interested in visiting Vietnam in a special way – not only following the stream of the common tourists – we shall give them your address.
Hopefully you will visite Switzerland in the near future and then of course you must let us know the dates of your stay so that we will be able to arrange a meeting at Thun – if possible with all the others of our group.

Waiting for your coming may be even with your wife we shall be lookingforward to wellcoming you.

Ruth and Bernhard.
To : SinhBalo

An extra big thank you from Sandra and Sarah for all those “little things” you did to make our Viet Nam Adventure enjoyable, memorable and problem free.

We appreciate you going that extra step so we could do or see something really special that other visitors miss. Thank again.

Sandra and Sarah

( Melbourne – Australia )

Guest feed back from Student Tour Groups

—– Original Message —–
From: Steven Coleman
Sent: Sunday, April 04, 2004 5:27 AM
Subject: A favor

Dear Ms. Minh Tram:

Greetings. I want to thank you for making possible a most interesting and rewarding visit to Vietnam. The boys all found it fascinating, and fun, too. Nam was an excellent guide, and Son was the perfect driver. I hope I will be able to take more groups of students to Vietnam in the future; if so, I’ll certainly contact you.

With kind regards,

Steve Coleman
—– Original Message —–
From: CET Vietnam
To: Sinhbalo Adventures
Sent: Friday, January 30, 2004 2:25 AM
Subject: Thanks!

Dear Ms. Tram,

This is Hiliary Douglas from CET. I wanted to take a few minutes to thank you personally for working closely with Binh to set up such a great tour to the Mekong Delta for my St Olaf Jan-term students. All of the students really enjoyed the trip a lot, and in my opinion it was one of the best Mekong tours I’ve ever been on. Your company really understands how to set up a “study tour” for college students, and I look forward to working with you again in the future.

Also, thanks so much for sending such an experienced guide along on the trip – Gia is one of the best guides I’ve ever worked with. He was very flexible with planning and scheduling, and has an incredible collaborative spirit that made working with him a true joy. Usually when I travel with student groups as a “truong doan”, the trips are very stressful for me — this time I couldn’t believe how smoothly everything went and how little stress I experienced. This is due in no small part to Gia’s good preparation, groundwork, flexibility in each moment, and overall helpfulness and positive attitude. Gia was also always willing to go beyond the duties of a tour guide – helping me set up meals that weren’t part of Sinhbalo’s package, acting as a facilitator during the village visit in Ben Tre (which had been set up and managed by VLSF), etc… I also look forward to working with Gia again in the future.

Thanks so much again!

Happy New Year!



Hiliary Douglas
Resident Director – Vietnam Immersion Program
CET Academic Programs
1B Pham Ngoc Thach, District 1 Ho Chi Minh City, Vietnam
(84-8) 8297218, ext. 217

From Teacher of Jakarta International School.

—– Original Message —–
To: ‘Sinhbalo’
Sent: Sunday, November 02, 2003 8:20 PM
Subject: RE: Back home safe and sound !!

Hi there Sinh,

Thanks for the photo’s.

We have our final meeting with the group this coming thursday night, when parents come in to see the photo’s and Video’s. I have some of the photo’s already, but many of the students still have to bring them in, I also have to edit the video, as I have 450 mins worth! Koen wants all of it, but most want about a half hour version.

Thank you again for making it such a good experience. We are strongly recommending the school to run it again if you are happy to do it. And my wife is eager to come out too. She is not much of a cyclist, but could always get off and walk over the bridges!
Anyway, I have to get on with some work now, but will put together a video and photo’s as soon as I have some time, and post them to you.

Take care, and regards to Trieu and the rest of the team.

—– Original Message —–
From: Elizabeth Toy
Sent: Monday, July 04, 2005 2:51 AM
Subject: thank you

Dear Miss Loan

Thank you very much for all your hardwork on the part of my group. They had a fantastic time! Mr Hoa and Mr Hien were wonderful. We were very well looked after and always safe.
I have been very impressed with Sinhbalo and I will be in touch later as I am organising another study tour of students to Vietnam at the end of November.
Please pass my thanks on to your manager.

Kind regards

Elizabeth Toy

Senior Advisor International Relations
The International Office
RMIT University GPO Box 2467V Melbourne VIC 3001
Ph: +61 3 9925 2809 Fax: +61 3 9925 5235